We at On The Spot Air ("On The Spot Air" or
"we" or "us" or "our") know that your privacy is
important. This privacy policy ("Policy") is designed to assist you
in understanding how we will collect and use the information you provide when
you use (i) our publicly available websites (the "Sites") and and
other related services on which we post a direct link to this privacy policy
(together with Apps, the "Services").
Please read this Policy to learn more about the ways in
which we collect and use your information. If we make any material changes to
this Policy, we will notify you in accordance with the process described in the
"Revisions or Changes" section of this Policy, below. By using our
Services, you consent to our collection, use, and disclosure of your
information as described in this Policy.
This Policy does not cover any other data collection or
processing, including without limitation the data we host for our registered
customers via the On The Spot Air sales and marketing software platforms
("Platform"). If you use our Platform, the data that you (and your
customers) submit as you use our Platform will be governed by the applicable On
The Spot Air agreement, and as required by law.
For the purposes of our Policy, when we refer to
"you" or to a "customer" we mean any past, current or
prospective customer of On The Spot Air, including any visitor to one of our
Sites.
Collection of Personal Information What We Collect
. In some situations you may provide us with your personally
identifiable information, which could include your name, street address,
telephone number, email address, job title, payment card number, other
financial account number(s), mother's maiden name or other family names, date
and place of birth, criminal record, arrest record, driver's license number,
photographic image, and any other information we collect about you that by
itself is not personally identifiable information but if combined with personally
identifiable information could be used to personally identify you.
You may provide us with personally identifiable information
when you enter a sweepstakes or contest; complete a survey; apply for a job via
the Sites; make a purchase; download an e-book; request customer support;
subscribe to certain services, email notifications and/or newsletters; register
for our Platform, or register and/or set up an account/profile to access, visit
and/or use certain portions of our Sites; provide comments, reviews, feedback,
or testimonials about our products or Services; and any other transactions
between you and us on or in relation to our Services.
We may use your email and other addresses and contact
information for customer support, required notifications, product and policy
updates and marketing releases, but we will not use this information for
anything else not described in this Policy.
Information We Automatically Collect.
When you access our Sites whether by computer, mobile phone
or other device, we automatically collect certain information about your use of
our Sites (this information may include without limitation: geographical
location and IDs of your computer, mobile or other device; bandwidth used;
system and connection performance; browser type and version; operating system;
referral source; length of visit; page views; IP address or other unique
identifier for your computer, mobile phone or other device; your mobile carrier)
using technologies such as cookies and web beacons. When you download and use
our Apps, we may also collect additional information about your mobile device,
including the hardware model, operating system and version, mobile network
information and time zone.
Data Integrity and Security.
We use reasonable and diligent efforts to maintain accurate
information on our customers, and have adopted and implemented reasonable
industry standard security procedures to protect any such information
collected. We constantly monitor our systems, which are protected using
industry-standard security measures. Although On The Spot Air will use
reasonable efforts to secure network communications and our Sites, we cannot
guarantee that the information submitted to, maintained on, or transmitted from
our systems will be completely secure.
Access to Customer Information; Updating Customer
Information.
A customer may (i) access any of their personally
identifiable information that we collect and maintain, or (ii) correct, update
or delete their personally identifiable information maintained by us, in each
case by contacting us by telephone or mail using the contact information
provided below. We will try and respond to your request promptly and in all
cases within 30 days. To protect customer privacy and security, we reserve the
right to take reasonable steps to verify a customer's identity prior to granting
access to or processing changes or corrections to such information. We will
retain a customer's personal information for so long as its account is active
or as reasonably needed by us to provide our Services. We may also retain and
use such information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
How We Use Personal Information General.
On The Spot Air may use personally identifiable information
to respond to your inquiries, and/or address other requests or questions;
enable your use of the Services; contact you regarding your purchase; consider
and respond to your job application; and collect payments from you; and to send
you goods or services purchased through our Sites; information and updates
related to your purchase; invoices; email notifications that you have
specifically requested; email marketing communications relating to our
business, which we think may be of interest to you; and email messages
containing company news, product or service information. We may also use
information collected through our Sites for research regarding the
effectiveness of the Sites and related marketing, advertising and sales
efforts. We may disclose your personally identifiable information (i) to the
extent required by law or if we have a good-faith belief that such disclosure
is necessary in order to comply with official investigations or legal
proceedings initiated by governmental and/or law enforcement officials, or
private parties, including but not limited to: in response to subpoenas, search
warrants, or court orders; (ii) if we sell or transfer all or a portion of our
company's business interests, assets, or both, or in connection with a
corporate merger, consolidation, restructuring, or other company change, or
(iii) as otherwise disclosed in the terms and conditions of our agreements with
customers, including our separately posted and applicable Terms of Use for the
relevant Services.
Requests for Information.
If you provided your email address or phone number on the
Sites to receive information from On The Spot Air, you agree that On The Spot
Air, and our fulfillment partners may contact you using the contact information
you provide us regarding our products and Services, such as offers, support and
product updates. On The Spot Air and our fulfillment partners may make such
contact by email, phone and/or text, including the phone number you provide us,
and we may use automated dialers technology in order to more efficiently
connect you with one of our representatives. Your mobile phone carrier’s
standard message and data rates may apply to text messages. You are not
required to provide your phone number as a condition of purchasing products or
Services, and you can opt out at any time as described in the “Opting Out”
section found below within this Policy.
Email. We may communicate with a customer through email
using the customer's personal contact information on file in our systems to
inform the customer of new products, important industry news or information
about Services and upgrades provided by On The Spot Air.
Disclosures to Third Parties (1).
We may disclose information collected from a customer to our
independent contractors and business partners who have agreed to (i) hold this
information in confidence, and (ii) not use it for any purpose except to carry
out the services they are providing for On The Spot Air. Such contractors and
business partners include those hosting our Services or other data; managing
the functionality of our Services; hosting customer relationship management,
marketing automation, customer service and other software platforms on our behalf;
processing credit or other payment card payments; collecting delinquent
accounts; fulfilling and processing orders; delivering products you have
ordered; conducting background checks if you submit an application for
employment; assisting with marketing and promotions; and enabling us to send
you email.
Disclosures to Third Parties (2).
On The Spot Air has a number of partner programs designed to
maximize our customers' ability to use our Services and to purchase
complementary products and services that may be used in tandem with our
Services. We may disclose information collected from a customer to one or more
trusted partners for the purpose of such partner(s) providing assistance to the
customer in its use of the Services and for the purpose of marketing
complementary or value-add products and services to the Customer. In each case
such trusted partner will have agreed to (i) hold this information in
confidence, and (ii) not use it for any purpose except for the purposes
described above.
Disclosures of Aggregate Information.
On The Spot Air may also disclose aggregate, anonymous data
based on information collected from customers. Should a sale of On The Spot Air’s
business ever occur, collected customer information may be transferred along
with the sale but the information will be treated in the same manner as set
forth in this Policy. In the event of any significant changes to the manner in
which your information is handled, we would notify you by a prominent notice on
the Sites, or by email.
Disclosures Made by You within Interactive Areas of a Site.
If you use a bulletin board, blog, comment or discussion
forum or chat room made available on a Site, you should be aware that any
personally identifiable information you submit there can be read, collected, or
used by other users of these forums, and could be used to send you unsolicited
messages, and could be potentially searchable through search engines. We are
not responsible for the potential misuse by third parties of any personally
identifiable information that you choose to submit in these various forums.
Other General Policies Relating to Privacy
Third Party Sites.
Our Sites may contain links to third party websites. Please
note that the privacy and other policies of any such third party website may
differ materially from this Policy. We strongly recommend that customers review
the privacy policies of any such third party prior to submitting personally
identifiable information. On The Spot Air has no control over and is not
responsible for the information practices of other websites, including those to
which we may link and those which may link to us.
Use of Widgets.
We may provide widgets on our Sites that make it possible to
share information on third-party platforms. These widgets do not store your
personally identifiable information. To the extent we use these Features, they
may collect your IP address, which page you are visiting on our site, and may
set a cookie to enable the Feature to function properly. Social media Features
and widgets are either hosted by a third party or hosted directly on our Site.
Your interactions with these Features are governed by the privacy statement of
the company providing the Feature or widget.
Use of Cookies.
When you interact with the Site, we try to make that
experience simple and meaningful. When you visit our Site, our web server sends
a cookie to your computer. Cookies are files that web browsers place on a
computer's hard drive and are used to indicate whether you have visited the
Site previously. The data collected may include how you navigate around a web
page and the most commonly clicked links on a specific web page. Certain
technical information, such as your browser version and operating system, are also
collected. You can configure your browser to accept all cookies, reject all
cookies, or notify you when a cookie is set (each browser is different, so
check the "Help" menu of your browser to learn how to change your
cookie preferences). We use cookies for a number of purposes, including to:
access a customer's account information when a customer logs into a Site, so
that we can provide the customer with customized content, keep track of
preferences you specify while you are using the Services, and to estimate and
report total audience size (unique users) and traffic for our Sites, and to
conduct research to improve the content and services of our Sites.
Third-Party Cookies.
We may also from time to time engage third parties to track
and analyze non-personally identifiable usage and volume statistical
information from visitors to our Sites to help us administer our Sites and
improve their quality. Such third parties may use cookies and web beacons to
help track visitor behavior. Such cookies and web beacons may track how you
interact with a Site through the use of cookies and the data collected may
include how you navigate around a web page and the most commonly clicked links
on a specific web page. Certain technical information, such as your browser
version and operating system, may also be collected. If collected, this
information will be used by us to evaluate and, if necessary, modify the
relevant Site to improve the functions and ultimately, make it easier for
customers to use. None of your personally identifiable information, that is,
your name, address, or phone number, is collected through such collections.
Use of Testimonials.
We may select and post customer testimonials on our
Services, which may contain personally identifiable information such as your
name and/or the city, state, or country in which you live. We will obtain your
consent prior to posting any testimonial with your name. If you post such
content, it will be available to other users of the Services. Your posting may
also become public and we cannot prevent such information from being used in a
manner that may violate this Policy or the law. If you would like us to remove
or delete your name or testimonial from our Services, you may contact On The
Spot Air using the information in the "Contact Us" section of this
Policy. Note that copies of information that you have updated, modified, or
deleted may remain viewable in cached and archived pages of our Sites for a
period of time.
Reviews.
We may post customer reviews on our Sites or Services, which
may contain personally identifiable information such as your name and/or the
city, state, or country in which you live. When submitting your review you are
giving us permission to post your review on our Sites or Services. If you post
such content, it will be available to other users of the Sites or Services.
Your posting may also become public and we cannot prevent such information from
being used in a manner that may violate this Policy or the law. If you would
like us to remove your name or review from our Sites or Services, you may
contact On The Spot Air using the information in the "Contact Us"
section of this Policy. Note that copies of information that you have updated,
modified, or deleted may remain viewable in cached and archived pages of our
Sites for a period of time.
Governing Law;
Superseding Contract Terms. By choosing to visit and
interact with On The Spot Air, you agree that your visit and any dispute
regarding the protection of your privacy during such visit is subject to this
Policy and the dispute resolution provisions in our separate Terms of Use
applicable to the Services relating to the dispute. Please note that to the
extent a customer enters into other contractual agreements with On The Spot Air,
the privacy terms and conditions of such agreements (including the separate
Terms of Use applicable to the relevant Services) may by express reference
supplement or supersede portions of this Policy.
Revisions or changes.
On The Spot Air reserves the right to change this Policy and
other policies prospectively at any time, subject to applicable laws and
regulations, by posting a prominent notice of any such material changes on the
Site prior to the change becoming effective. Regardless of later updates or
changes to our Policy, we will never use the information you submit under our
current Policy in a new way without first providing you an opportunity to opt
out or otherwise prevent such use.
Opting Out
. You may opt out of having your personally identifiable
information shared with third parties for reasons other than for the express
purpose of delivering the purchased product or service requested and except as
required by law. To do this, you may contact our Privacy Officer using the
information in the "Contact Us" section of this Policy or by clicking
the "Unsubscribe" link found in the footer of our email messages.
Please note that if you opt out of promotional/marketing messages, you may
continue to receive certain communications from us, such as administrative and
services announcements and/or messages about your account/profile.
Email: [email protected]
Site: www.marionhvac.com